Anthony Douglas CBE

Anthony Douglas CBE

Anthony Douglas has been Chief Executive of Cafcass, the specialist national agency that supports over 115,000 children in public and private law cases every year, since 2004. Anthony worked in frontline  social work for 11 years, before becoming Executive Director for all community services in the London Borough of Havering in 1996. He then went on to run health and social care services in Suffolk, from 2002 to 2004. He has been a school governor, a non-executive director of the Criminal Records Bureau (CRB) and a government adviser on specific programmes, including youth justice, children in care and child protection. He was Chair of the British Association for Adoption and Fostering (BAAF) from 2005 - 2015.  Anthony was awarded a CBE in 2008 for his work in family justice and adoption.

I see all staff as leaders. I try to inspire others by sharing risk with them, by valuing what they do and not just what I do, and by trying to practice me + you = us as a leadership culture. Some of our strongest programmes have come out of conversations in team meetings and from the most unlikely people.

Reflective thinking is crucial in a front facing, urgent organisation like ours. By making sure our practice supervisors are top people, and that ,within the constraints of being busy, staff are supported with genuinely flexible working, good 4G technology and a manageable professional task that we all believe in, we go some way towards encouraging reflective thinking as an expectation.

I believe its possible to communicate a great deal about the core values of an organisation by getting in touch with the power and wisdom of the crowd, by going out and touching a nerve about what we need to do.

Peter Brown, one of my first team managers, stands out amongst the leaders who have had an impact on me, He taught me that you can be a leader and still be an authentic human being with feelings. Also, that all party lines are inherently dubious, you have to recreate them in your own image.

A good mentor is key for someone seeking insight into being a successful leader. Good induction, good mentoring, resilience training, working in a strong organisation committed to your development, and believing you’re only as good as your next 24 hours.

I’ve seen more leaders derailed by simple incompetence than anything else. Don’t expect success or fame, but be ambitious and settle for being all-round competent. with today’s pressures and overload all-round competence is outstanding.

The best advice I ever ignored in my career was “give up”. The buzz of operational work and leading national work for vulnerable people in a tough time is worth those times when the fit was plain wrong and nothing much happened for any of us.

For me, leadership is defined as helping others to do better. I love my job. I’ve achieved more here than anywhere else, but then I have been in it three times longer than any other job I’ve had, so I’ve had more time.

I’ve learned a great deal from many of the vulnerable people I’ve tried to help, who I’ve met years later and who emphasise the importance of simple, basic support for people in trouble. I always remember that when times are tough, as they usually are now. It may seem that we’re not making much difference, and I know it’s a cliché, but a little does often go a very long way.

I unwind with family and friends. I like building things, listening to opera, reading, writing and gardening. On the way home from work I listen to Radio 3 or 4, but if its been a challenging day Mahler or Shostakovitch do the job for me.

As a legacy, I’d be happy with “He improved public policy and legislation for vulnerable people”. If I was starting my career today I’d do the same thing, this is me – it’s who I am.

Expert Thinking

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Dr Ed Wickins

Dr Ed Wickins

Following a degree at Cambridge Ed taught in South East Asia, before returning to the UK as Headteacher of Farmors School in Gloucestershire. He supported the local education authority as a secondary adviser and moved on to lead Brockworth Enterprise School before joining the English School Foundation in Hong Kong as Principal of KGV School. Having recently completed his Doctorate with Bristol University, Ed is now leading the development of an inclusive learning community in Kowloon, as Executive Principal of Kowloon Learning Campus. Totally committed to inclusion and equality of opportunity for all, in the 20+ years that Ed has been a school leader he has made a significant difference to the lives of countless young people and their families, both in the UK and abroad.

Leadership means change, and change is difficult, it takes courage. It’s much easier to let things run as they always have. A good leader recognises the need to rattle cages and stir it up occasionally, and notably has the courage to go ahead and do it.

Some have said I am “dictatorial”. That hurt. We all have a different view of the best pace for change and I accept my preferred pace is quicker than most, but I’d much rather work with others and empower them to take responsibility than drive too hard myself.

It is an enduring challenge to encourage everyone in an organisation to feel able to contribute to leadership. Some colleagues are comfortable being “tall poppies” whilst others are not. It can be a difficult place to inhabit in a very high achieving school.

Leaders ignore context at their peril. Professor Allan Walker of the Hong Kong Institute of Education talks about ‘Clones, drones and dragons.’ A new leader may clone themself in the image of an admired individual or they might transfer established best practice from elsewhere in an impersonal drone-like way. Neither strategy will be successful. A leader needs to recognise the needs of the environment, and adapt to context, much as the fabled dragon of Chinese culture did, growing more claws on its feet in Japan than it did in China, to reflect the more hostile environment it encountered there. Only strategies that are compatible within the specific context are likely to be successful.

I don’t set out to inspire. I demonstrate competence, believing that many colleagues need the security of being confident that decisions are properly reached. If colleagues are confident they are more likely to be inspired.

I wish I hadn’t taken the setbacks in my leadership journey so personally, but if I were to start my career afresh tomorrow I would do exactly the same thing.

I derived most satisfaction from being Headteacher of Brockworth Enterprise School. I joined as it went into Special Measures and left it in a significantly improved position 5 years later. My satisfaction came from the fact that there our energies were invested in young people who had few advocates. Our battles were for the underdog and our successes gave the community more hope.

The best advice I ever ignored was “Take your time.” I’ve always been ambitious. There are many talented people who don’t go for leadership positions because they aren’t ambitious. By the same token in leadership I believe its important to be yourself, and be authentic.

Classic funk and soul get me home on days when its been particularly challenging. The world can’t be a bad place if someone can sing like Marvin or move like James. Escapist nonsense is very satisfying, as are walking, running, talking, watching the Baggies (West Bromwich Albion FC), indulging my family and sitting under a particular tree in France with my wife and a chilled glass of Rose.

I admire Barack Obama’s leadership. He has retained his dignity, values and sense of humour despite all the attacks. I believe his legacy will be extraordinary.

The following poem by Guillaume Apollinaire defines leadership for me:

“Come to the edge,” he said.

“We can’t, we’re afraid!” they responded.

“Come to the edge,” he said.

“We can’t, we will fall!” they responded.

“Come to the edge,” he said.

And so they came.

And he pushed them.

And they flew.

The legacy of my Headship I would hope to leave is an inclusive, accepting school culture that values innovation in the interests of all young people.

“ Always take MOET to the celebration party!” would be the most memorable lesson I learned, it was from John Nash, Gloucestershire LEA adviser, and it's served me well.

Expert Thinking

Paul Blake

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Ann Baxter

Ann Baxter

Ann has had a long career working in adult and children's services across seven local authorities in a variety of settings. She was Director of Social Services then Director of Adult and Children's Services in Stockton on Tees between 1998 and 2008. She joined the London Borough of Camden as DCS in 2008-2012. She led for the Association of Directors of Children's Services on Health, Care and Additional Needs and was Advisor to the Enquiry team led by Lord Laming which produced  "The Protection of "Children in England- a progress report 2009". 

Ann now balances a range of consultancy, charity and chairing roles.

It's important for me to feel I’m making a difference. I know it’s a cliché, but that’s the reason why we choose to work in public services. I have absolutely no regrets. If I was beginning my career today I would choose to do the same thing. To know that something has changed someone’s life for the better, and that I’ve had something to do with it, is a great feeling.

Being the first Director of Children and Adults Services in Stockton on Tees gave me great satisfaction. We built a new team, at a new time, that really did make a difference.

To someone going into a leadership position today I would say “Stay humble, be excited and determined, and find a good mentor.” Building in time for reflection and learning from great people who inspire you is the best way I know to gain insight into being a better leader. That, and to always expect the unexpected. You never know when a monkey’s going to land on your head!

Arrogance is a real de-railer of leaders. No-one is indispensible. Being able to adapt to the changing environment, being flexible but not losing sight of the core vision is a real challenge, especially in these turbulent times, but its fundamental.

John Ransford, Director then CEO in North Yorkshire then Chief Officer of the LGA had a massive impact on me. He gave me opportunities and trusted me, challenging me to be better than I thought I could.

I’ve tried to inspire others by developing a shared vision of why we’re here and what we could do, modelling the behaviours we need, listening and trusting, and recognising and celebrating good work.

When everyone feels valued, then everyone has the opportunity to have great ideas. the best thing a leader can do is listen. Giving employees time, a good line manager, good induction and encouraging them to feel part of the greater whole will ensure the culture of the organisation runs consistently through it.

The best leaders are a mixture of great parent, great teacher, great mentor and demanding visionary. I admire those who have a great vision and make it happen, and would love my legacy to be that I have helped others to become great leaders.

On reflection, I think I’d tell my younger self “You are so lucky. Make the most of every opportunity.”

People tend to think I am more confident than I am. We are all unsure and have doubts at times. I’ve been lucky, I’ve worked with inspirational people and I have a determined streak. The best advice I ever ignored was “You couldn’t apply for that.”

Having a life outside work, prioritising people I love and music keeps me sane. Listening to something that takes me to a different place works if its been a particularly tough day.

Best leadership advice? Always do your very best, and know when to go!

Expert Thinking

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Professor Maggie Atkinson

Professor Maggie Atkinson

Currently Director of the children's team at iMPOWER, Maggie has been amongst other things, Children's Commissioner for England, Director of Children's Services in Gateshead, President of the ADCS and a member of Court at Grossetest University, Lincoln. Describing herself as a 'creative disrupter' driving positive change, Maggie has made a significant difference for countless children and families over her 37 years' work across children and young people's services. She continues to blaze a trail, supporting professionals leading and managing change across the country to improve service

Inspiring from the front of the room, from the speaker’s space, matters.  But so does being tuned in, and making it clear you are. Without breaching the hierarchies that exist – and they always do, and they’re necessary - knowing when to say thanks, how to express that thanks, how to read whether people are coping or drowning.

David Cracknell, my boss in Cheshire County Council’s education team, had a huge impact on me as a leader. He didn’t lead by standing at the front and exhorting me or driving me on.  He led by letting me loose, delegating to the max, waiting for me to ask for direction then giving it in depth, detail, subtlety and creativity.

The biggest misperception people at work have about me is that I know most of what I’m doing, most of the time, and am confidently going about doing it. In fact, “Impostor Syndrome” is and has always been a major feature. There are moments when I doubt myself very deeply, and there have been times when that has led me to apply for a job somewhere else, too soon, on a “flee the scene” whim that goes nowhere but unsettles me nonetheless.

I love the sense of teamwork that goes with being part of a busy, successful, creative consultancy company: energy, focus, speed, ethics, passion, asking the questions that start with “yes … and…?” and then sitting with those doing the thinking at key points, especially when they are struggling.

The trait that derails more leaders’ careers than any other is Arrogance. The leadership approach that goes “I’ve got where I’ve got to because I’m special, I’m brilliant, I’m cleverer than you, I have willingly bought into my own myths and the flattery of my sillier followers, and you’d better show me due deference." You are not invincible, you are likely a lot less fabulous than you let yourself think in your most shining moments, and people you want to follow you will do so because you tell them to, not because they want to.  Which means when the smelly brown warm stuff hits the whirring blades, they will duck and you will get the lot.  And deservedly so.

The best advice I’ve ignored in my leadership career wasn't really advice, it was a question. It was asked every time I moved from one thing to the next, usually by a colleague who was not prepared to take the risks I was proposing. "Are you sure you're ready?"

To someone looking to gain insight into becoming a more effective leader I would say read as much history as you can. And then, watch Star Trek and decide what the leadership dynamics AND the division of tasks are on the bridges of James Kirk, Jean Luc Picard, Katherine Janeway and Benjamin Sisko.  And then listen.  And then listen some more.  You do NOT know it all.

Long walks, preferably by wild seas and on high cliffs help me to unwind, as does bird watching, gardening, playing the piano, and the Northumbrian Smallpipes, and when I have the time, creative writing (poetry usually.) I am connected to the Taize community in Burgundy, where silence is key.  But if I’m mad? Muse’s “Super Massive Black Hole,” at full volume on the drive home usually hits the spot.

Being Children’s Commissioner for England was an amazing privilege. Definitely the scariest job I have ever done, the most creative and inspiring and emotionally difficult at the same time. I was expected to be fearless, clear eyed, far sighted, dogged, articulate and evidence based on children’s behalf, and to speak truth to both politicians and officials, locally and nationally. Never a job like it, before or since.

Being a first generation DCS (2005-2010) was immensely complex, hard work, requiring immense patience as well as a lot of daring, far sightedness and creativity.  It was undertaken in the glare of local scepticism and national over-direction.  And it made a huge difference in communities, in the way professions talked about as well as to each other, and worked together.  It was exhausting, and exposed, and completely amazing.

I have had some remarkable role models in my life, all the way back to my parents and teachers, right through my university days, in every school I taught in (where they could as easily be pupils as colleagues!) every Council I ever worked for, certainly when I was Children’s Commissioner for England from 2010-15, and now in my role as a Management Consultant.  I am married to another role model, a Secondary Modern school educated man who is also a leader in his field of engineering, an OU Honours Graduate who narrowly missed a 1st, and somebody who will add to the sum of knowledge with his Masters, who is also the humblest and funniest person I know.  And who keeps me from believing in even the smallest element of my own hype.

Over the last 37 years I have worked with scores of the most amazing, talented, committed and ethical people in a very wide range of places and spaces including where I work now.   I can honestly say I have learned something – often something quite profound and perception changing – most days, in most jobs I have ever done.  Keeps me on my toes! 

Being remembered, I think, by anybody, would be a legacy I’d be happy with.

Expert Thinking

Paul Blake

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Anthony May

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Debbie Sorkin

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Neil Schneider

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Ann Baxter

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Dr Ed Wickins

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Dr Ed Wickins

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Ann Baxter

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Neil Schneider

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Debbie Sorkin

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Neil Schneider

Neil Schneider

Neil has been Chief Executive of Stockton-on-Tees Borough Council since 2008, having previously held a variety of roles in local government in a career spanning 33 years. These include working in housing, with particular involvement in major redevelopment programmes. Neil is a member of the Executive Board of Tees Valley Unlimited, Chairing both the Tees Valley Unlimited Investment Board and the TV European Investment Board.

Great ideas come from everywhere in the organisation. Its the leader's job to show that you are prepared to listen to them, and hear them.

The biggest misperception people at work have about me is that I have more academic qualifications than I do. I ignored the advice to get a degree and started my career as an apprentice housing manager.

Mel Nixon introduced me to the concept of emotional intelligence more than 20 years ago now. It had a massive impact on me, its really important to get to know how people feel as well as how they think.

I really enjoy my work, and have a deep sense of responsibility for what I do. On reflection, I think I would tell my younger self to try and enjoy it earlier. Yes, its important and serious, but you can find the fun too.

Leaders influence the behaviour of others, to achieve the organisation's goals. leaders are totally reliant on others, and forget that at their peril. I think the coveting and pursuit of status derails more leaders than enough, that and lack of resilience.

To someone looking to gain insight into becoming a better leader I would say read Goffee and Jones "Why should anyone be led by you?" and do an MBTI Step 2 or Headway assessment and take careful note of the feedback.

I put my success down to the huge contributions of others. I've always been prepared to learn and take opportunities and I've been fortunate to work with some brilliant people. If I have any regrets it's that I haven't always kept in touch when I or others have moved on.

The job that gave me most satisfaction was when I was a young area housing manager. It was a great time, with great freedom and a great team. I sometimes think if I were to start my career today I'd like to be a doctor in A&E.

I like to end the day feeling a sense of achievement. If I need to unwind I take the dogs out and listen to music, but whilst the job is challenging it brings far more highs than lows. I work with amazing people, and love the buzz of excitement here.

The leader I most admire is Mike Brearley. He wasn't a great cricketer, but he was a great leader, capable of getting the very best out of others.

My legacy? I'd like to leave the organisation in a really strong position to continue improving.

Expert Thinking

Paul Blake

We've had the same Companies House registration since 1996, that's something I'm incredibly proud of. In 21 …
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Anthony May

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Debbie Sorkin

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Ann Baxter

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Dr Ed Wickins

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Dr Ed Wickins

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Ann Baxter

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Debbie Sorkin

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Anthony May

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Paul Blake

Paul Blake

Paul has been owner and managing director of Newcastle Eagles Basketball club since August 1999. He chairs the Eagles Community Foundation and is director of the Basketball Foundation and British Basketball League. With a career in sport, Paul has lectured in undergraduate and post graduate Sport Management programmes at Northumbria University. He played a key role at Newcastle United Sporting Club, marketing the newly established Falcons rugby, Eagles basketball and Cobras ice hockey teams, before buying the Eagles in 1999.

We’ve had the same Companies House registration since 1996, that’s something I’m incredibly proud of. In 21 years Newcastle Eagles haven’t folded, we haven’t crashed. We haven’t closed or been re-named. We’ve managed to succeed in a very challenging industry, in a ground breaking space. It’s a real achievement for the club.

If you were to ask my team what sort of a boss I am they might say things like “challenging, supportive, friendly..” But I think a boss should probably be harder? I don’t jump on problems, I prefer to nurture and grow talent. We don’t have a massive turnover of staff, people tend to stay and I like to think I help them grow into role. This isn’t always ideal in the short term, and we could be sharper in many areas, but we’re here for the long haul, and that plays out with the staff too.

While I do take counsel, and ask questions (too many sometimes) I would describe myself as a risk taker. I tend to go for it, and once I’ve made a decision I stick with it and make it work. My partner Sam is more risk averse, which is perfect, I need the balance she brings. I can bounce ideas off her, she refines my thinking and together we arrive at the best way forward.

The work we’re doing here is pioneering. Basketball in the UK now is like football was in 1890. We’ve jumped some hurdles, but we’ve a long way to go to effect the culture change that’s needed to get people talking about basketball as a major sport in this country.

You can’t give your staff a job you wouldn’t be willing to do yourself. Our culture here is family/team oriented. Our values are about honesty, transparency and leading by example. I dig in and get my hands dirty like everyone else. Fab (our player/Coach) does the same, we lead by example.

If I were to have a conversation with my younger self before I took on the Club I would probably say, “Don’t do it!” I made so many mistakes. My financial management and organisation were terrible in the early days. This has been a massive all encompassing learning curve, it has taken over our lives.

Very few basketball clubs in the UK have found a way to survive and grow over a period of time. We’re pioneers.  There hasn't really been a sustainable club model to follow. I think we've done a creditable job in deciding on a strategy and persevering with it.

 I think leaders who fail are leaders who throw the towel in too soon. You have to be determined to explore every option, and chase every opportunity to make it work. Every Season is hard. This isn’t a profit making venture, any profit is invested back into the team. The main focus is remaining debt free.

In the early days I think largely I drew on the desire to do it, to explore all options, to bite away at it and above all not to fail. The basic determination to make it work kept me going for the first 6 years. Winning on the Court, helped massively. We won trophies, which won sponsors and got our audience base back.

If I were to give advice, it would be to have a really solid, realistic financial plan. Budget for the worst case scenario and then be ready for it not to work. Then put time and effort into the detail, every last detail. The big picture is important, so are vision and dreams, but the detail is what gets you over the line. Look at the detail of both sides of the picture, income and expenditure, question and understand it.

I don’t really have bad days. Work doesn’t ever stop for me because I enjoy it. My brain’s ticking over the whole time, I don’t switch off. I’ve learned to manage it by sending emails to myself when things crop up. That helps me cope with the fear of missing something or forgetting. I don’t get stressed out unless things are slow or out of my control, but I’ve learned to manage by not responding straight away. I take a breather and respond later.

I get most job satisfaction at the end of the Season. I look at the books and there’s no loss and I look at the trophies and think “Job done”. When I look back over the last 10-15 years I can see real progress, and that’s pleasing.

I’ve taken advice and learned from the Leicester Riders' owner. Mainly because he is so different to me. It’s really interesting to see how he approaches things. I get a different perspective from him. He was an engineer, he’s tenacious, just doesn’t let things go. I’ve learned from him.

The most memorable lesson came from Pete Ellis, someone I worked with years ago. He gave me a simple paying in system that set me on the path to some basic organisation which got my finances on track. Without it I don’t believe I would be where I am today.

We are building our own Stadium in Newcastle, and seeing that up and running is my dream. At the end of the day I’m just a custodian. My legacy will be a sustainable club, maybe playing in Europe, but certainly keeping a clean track record and continuing to make a difference in the community.

Expert Thinking

Anthony May

To someone going into leadership today I would say "Detail matters." Get to know your organisation from …
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Debbie Sorkin

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Neil Schneider

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Ann Baxter

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Dr Ed Wickins

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Dr Ed Wickins

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Ann Baxter

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Neil Schneider

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Debbie Sorkin

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Anthony May

Anthony May

Currently Chief Executive of Nottinghamshire County Council, Anthony was formerly the Corporate Director for Children, Families and Cultural Services, and Deputy Chief Exec. He has substantial experience in delivering strategic improvements to meet national and local priorities. With overall responsibility for the Council's £1.2 billion budget and 18,000 employees, Anthony is ultimately responsible for the provision and performance of around 440 services to 796,000 people across Nottinghamshire including vital services for children, public protection, social care, highways and Public Health.

To someone going into leadership today I would say "Detail matters." Get to know your organisation from the bottom up. Ask people their views and use these to describe success and the future. Create a route map from the broad vision to implementation of concrete strategies and action. Do the detail, it matters. Understanding detail enables you to manage performance. There may be some people who are able to lead effectively without doing the detail, but I'm not one of them.

Bill Palmer, my boss in the late 80's early 90's, was inspirational. He looked at work in a totally different way to the managers I had met before. He had a clear vision, he was creative and innovative. He taught me a great deal and made me believe that I was someone who could lead and make change happen.

I spend a lot of time visiting services and talking to colleagues at all levels in the organisation. I ask them what they think, what they like about their jobs and what challenges they face. I reinforce our values of public service and explain what my role entails. Its fair to say most of the new ideas have come from these conversations.

We are currently promoting coaching as a culture in our Council. We have amended our supervision and appraisal processes so they are more about a reflective dialogue. We want to encourage more ideas from colleagues at the sharp end, and to reach co-produced solutions which are thought through from all angles.

I believe humility is the characteristic which most marks out a leader. Where we see leaders demonstrating lack of vision, a lack of courtesy or respect for colleagues or an over reliance on status to get things done, we generally see that leader derailed.

Aspirant leaders could do well to gain a high level leadership qualification, an MBA for example, and a coaching qualification together with direct experience of a front line service. That combination of reflective theoretical knowledge and real life experience is unbeatable in terms of gaining understanding of how the world works and what matters most in local communities.

The challenges presented by the complex nature of providing public services are significant for Public Sector leaders today. Increased demand at a time of diminishing resources, rising expectations, the complex web of partnerships and sectors and changes in the way people live in this digital and global age all serve to create very real challenges for leadership.

I think the biggest misperception people at work have of me is that I'm too serious and lack a sense of humour. Public service is a serious responsibility, but I try to take something positive out of every day. Some days are better than others, that's life, but if I were starting out again tomorrow I wouldn't change a thing. My only regret is that I took too long to stop trying to do everything myself.

The job that gave me most satisfaction over my career was when I was Area Youth and Community Services Manager. I felt in touch with young people, but able to influence change at a strategic level too.

The best advice I ever ignored was "Its a marathon not a sprint." sometimes it has to be both. Of all the talented people I've worked with Mick Burrows, the Chief Executive before me, taught me the most. I never saw him despondant or downhearted, he always made time for me and his support for me never waivered, despite sharing some tough times. Mick was the best boss I've ever had.

On reflection, I think I would tell my younger self to listen more and think before you speak.

My legacy? I'd like it to be "He made time for me."

Expert Thinking

Paul Blake

We've had the same Companies House registration since 1996, that's something I'm incredibly proud of. In 21 …
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Debbie Sorkin

One of the greatest pleasures of being in a particular field for a number of years is …
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Neil Schneider

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Ann Baxter

Its important for me to feel I'm making a difference. I know it's a cliche, but that's …
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Dr Ed Wickins

Leadership means change, and change is difficult, it takes courage. It’s much easier to let things run …
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Dr Ed Wickins

Leadership means change, and change is difficult, it takes courage. It’s much easier to let things run as …
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Ann Baxter

Its important for me to feel I'm making a difference. I know it's a cliche, but that's the …
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Neil Schneider

Great ideas come from everywhere in the organisation. Its the leader's job to show that you are prepared …
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Debbie Sorkin

One of the greatest pleasures of being in a particular field for a number of years is you …
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Paul Blake

We've had the same Companies House registration since 1996, that's something I'm incredibly proud of. In 21 years …
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Debbie Sorkin

Debbie Sorkin

Currently National Director of Systems Leadership at The Leadership Centre, Debbie has been Director and non-executive Board member and has experience including at CEO level across social care, health, housing and planning. Her particular expertise lies in strategic planning and implementation; leadership development at all levels and developing networks and partnerships. Leading on national level engagement of social care and other sectors with systems leadership, Debbie's aim in to embed systems leadership in the wider system of health, care and well-being, in line with government policy.

One of the greatest pleasures of being in a particular field for a number of years is you get to know about it, and feel you have something useful to say. In my case, it's leadership - both within and across organisations - with a focus on health and social care.

Jo Cleary was Chair when I became Chief Executive of the Skills Academy. She was excellent; supportive and exacting in equal measure. Without realising it, I was being coached into the role. I was Chief Exec anyway, but became a much better one thanks to her.

You communicate best by doing. Bill Mumford, the former CEO of MacIntyre and now CEO of a hospice says, "People don't experience our values, they experience our behaviours." If you're in a leadership role everyone is watching what you do in practice and calibrating their behaviour accordingly. Where you get that sense of disconnect in public services it is generally when values are not acted out consistently in practice.

Clarity is the characteristic that most marks out a leader. Clarity of thought and values. The two complement each other so where they come together to feed the culture of the organisation they bring recognisable consistency and strength. Clarity also means having the insight to know when you don't know, and the courage to say so.

Howard Wilkinson once said the only certainty of being a football manager was that at some point you would be sacked. I increasingly get the sense that public services leaders, and not just at the top level, are set up to fail. There is  no countervailing intelligence that acknowledges difficulties, allows that the individuals facing them may be the best people to deal with them, or supports individuals or organsations to learn.

To someone going into leadership today I would say model the behaviours you want to see in the people you lead. And let them lead too. You don't have to do everything, and in fact it will be much better if you don't. Also, get a coach,  join an action learning set and where possible undertake professional development with people from different professional backgrounds to you so you can see what its like to walk in other people's shoes.

The best advice I ever ignored in my career was "You know nothing about communicating, Debbie: leave it to the marketing professionals."

I put my success partly down to luck. People don't always acknowledge this enough. I was in the right place - the Skills Academy, and on the Systems Leadership Steering Group -  at the right time. Also, I have an ability to listen; an ability to think; and an ability to describe. I can talk about things in a way that makes them clear to other people and leaves them with a sense of "Yes, I can do this."

More ideas emanate from front line staff than you'll ever find in a strategic plan or framework. Every time I go out to talk about systems leadership I draw on Myron Rogers' ideas around living systems, I reference social movements and public narrative, and I'll always signpost people to Sue Goss' long article 'A View from the Bridge'. I suspect that the best ideas are the ones that come almost instantly. You can see they are the right thing to do straightaway.

Inspiring others is about giving meaning and recognition. Painting a picture not only of what we do, but why we do it, and showing people why their role is important in this no matter what they do. Its not about being loud or charismatic in the traditional sense. Whilst both have 'wow' factor it doesn't last because its not attached to anything meaningful.

I'm increasingly concerned that public service leaders' careers are derailed not by a behaviour or trait so much as being in the wrong place at the wrong time or, for some bizarre reason, being unable to square a circle.

The role of leaders in complex situations is to ask questions. There is nothing weak about asking for help and inviting as many people as you can get to help you. And I speak as one who finds it VERY difficult to ask for help.

I like running. There's something about the mindlessness of it after a day when your mind's been going at full tilt that brings you back into balance. That and the last movement of Schumann's Piano Concerto. It has a real sense of "Stuff you" to it, and is completely joyous. Its impossible not to feel cheerier by the end of it, even after the most challenging of days.

My legacy? Easier access to better leadership, and stronger links between health and social care. Other than that, I would like to be remembered as a good sister and an aunt who listened.

Expert Thinking

Paul Blake

We've had the same Companies House registration since 1996, that's something I'm incredibly proud of. In 21 …
Read More

Anthony May

To someone going into leadership today I would say "Detail matters." Get to know your organisation from …
Read More

Neil Schneider

Great ideas come from everywhere in the organisation. Its the leader's job to show that you are …
Read More

Ann Baxter

Its important for me to feel I'm making a difference. I know it's a cliche, but that's …
Read More

Dr Ed Wickins

Leadership means change, and change is difficult, it takes courage. It’s much easier to let things run …
Read More

Dr Ed Wickins

Leadership means change, and change is difficult, it takes courage. It’s much easier to let things run as …
Read More

Ann Baxter

Its important for me to feel I'm making a difference. I know it's a cliche, but that's the …
Read More

Neil Schneider

Great ideas come from everywhere in the organisation. Its the leader's job to show that you are prepared …
Read More

Anthony May

To someone going into leadership today I would say "Detail matters." Get to know your organisation from the …
Read More

Paul Blake

We've had the same Companies House registration since 1996, that's something I'm incredibly proud of. In 21 years …
Read More